© Yarwell Mill Caravan & Camping Park, Yarwell, Nr. Peterborough, PE8 6PS Tel: 01780
782344 Fax: 01780 782344 E-
¦ Privacy Policy ¦ Terms of Use ¦
Information about your 2010 Touring or Camping holiday:
Please note that, unless stated otherwise, the holiday information and conditions of booking detailed here apply to any bookings made between 30th October 2009 and 31st January 2011. Please call if you are unsure of anything.
All bookings are subject to acceptance of these Terms & Conditions and to availability.
Website accuracy
We take every care to ensure that the details in this website are
accurate at time of going live. Pricing errors can occasionally be made, if you happen
to spot an error we are under no obligation to honour this price. Photographs are
taken at our park and are intended for guidance only. Layout plans are for illustrative
purposes only.
Arrival and departure times
Your touring pitch is available from 2pm
onwards on the day of your arrival. We are happy to welcome you at the Park earlier
to use the facilities until you check in & pitch up. Pitches will not be held after
8pm on the day of arrival unless prior arrangements have been made with the Park.
You will need to pack up and depart your pitch by 10am on the day of departure.
Great
family holidays
Yarwell Mill and its facilities are intended for family holidays.
We are therefore sorry that we cannot accept any parties of single people under the
age of 18. Other parties of young people are accepted only at the Company’s discretion.
Please note that if you look younger than 21, you may be asked to prove you are over
18.
Special requirements
If you have any special requests regarding your touring holiday
please call our Reservations Team on 01780782344 and advise us when making your booking.
Please confirm your request in writing either by post or email. Please include a
phone number in case of any query. It is possible to reserve a specific pitch over
the telephone, however all such requests must be confirmed in writing by post or
email. We will endeavour to meet your requests, however this cannot be guaranteed
and is not a condition of booking.
Guests with disabilities
We are happy to provide
as much advice and information as possible to people with disabilities who wish to
holiday at our Park. It is important that you talk to us before making the bookings
as, for example, not all pitches are suitable for guests with disabilities and wheelchair
access may be limited. All requirements must be confirmed in writing by post or email.
Special requests cannot be made a condition of your booking as they are always subject
to availability.
Dogs and other Pets
Most dogs are welcome on our Park, with a maximum
of 2 animals per pitch. Other pets are permitted at the discretion of the park warden.
The
charge per dog is £1.50 per night. Please contact the Park direct to discuss charges
prior to making the booking.
Dogs must always wear a collar and identity tag and be
kept on a lead under the control of a responsible adult at all times. They must not
be left in a tent, tourer or motorhome unattended. Dogs and pets are not allowed
in facility buildings. These restrictions do not apply to guide dogs. We reserve
the right to require the owner of any dog or other pet to remove it from the Park
if we consider it a nuisance or to be interfering with the general comfort of the
guests.
Certain types of dog are not allowed on Yarwell Mill, in order to maintain
the safety and well being of all our guests. These include, but are not restricted
to, Pitbull Terrier, Dogo Argentino, Fila Brasiliero and Japanese Tosa. Please contact
the Park prior to booking to confirm that your breed of dog can be accepted.
Children
Children
remain the responsibility of their parents or guardians at all times, as they do
at any of our facilities.
It is important that you always know where your children
are on the park.
It is particularly important that you make sure that your children
understand that they should always obey the instructions of the Wardens, so that
the possibility of accidents can be reduced.
Your Holiday Environment
Our Park is
situated in rural locations, and an area of Outstanding Natural Beauty, It is advisable
to acquaint yourselves with your holiday environment as soon as you arrive. Walking
over grassy and often undulating ground, or through wooded parkland may also be unfamiliar,
and contain aspects of wildlife such as rabbit holes that you and your children need
to avoid.
Local Authority planning constraints, that help to preserve the rural nature of the
Parks, also limits the amount of street lighting that can be provided for the same
reason. It is also intentionally reduced to assist children to sleep at night.
So please take care when walking around the Park and remember that you are in an
unfamiliar environment, particularly at night. It is always advisable to carry a
pocket torch to assist you and to avoid any holiday accidents.
Please take care
Please
treat the property, facilities and accommodation at the Park with respect and care
so that other guests may continue to enjoy them. In the event that you notice damage
to any facility please report it to reception immediately so that we can take appropriate
action.
Use of your touring pitch
Only those people listed on the Booking Confirmation
can occupy your pitch and use the facilities of the Park. If this legal requirement
is not met, your booking will be terminated and you will be asked to leave, with
no refund made. One tourer, motorhome or tent only is permitted per pitch measuring
6m x 6m. For larger units, please contact the Park. We cannot accept working vehicles
on site, this includes pickup trucks, vans and open back trucks.
Unreasonable behaviour
For
the convenience of our guests, we reserve the right to terminate a holiday without
compensation, where the unreasonable behaviour of the persons named on the Booking
or their guests might impair the enjoyment, comfort or health of other guests, or
our staff.
Infectious diseases
Infectious or contagious diseases could easily be passed
to other guests while on holiday. You must inform the wardens should you contract
any such illness while on holiday. In order to protect our guests and staff, anyone
found to have such a condition may be confined or requested to leave the Park. Please
note that in such circumstances we are unable to offer refunds.
Prices
We guarantee
that the price of your Holiday will be as agreed and shown on your Holiday Booking
confirmation. We reserve the right to withdraw or change prices at any time, and
increase prices where there is an increase in Value Added Tax or any other tax applicable
to your holiday. Please note that all prices shown are inclusive of VAT at the rate
of 17.5%. Please note brochure prices and charges are subject to change and may go
up or down in response to changing market pressures. Please note that all vehicles,
caravans, trailers or tents in which people sleep will be charged at the relevant
pitch price per night. Seasonal and long stay touring prices must be paid prior to
your arrival at the Park.
Availability of facilities
The operation of our park is subject to legislation and the guidelines laid down by the Health & Safety Executive and Local Authorities and their code of practise. We accordingly reserve the right to adjust our services in order to meet these standards.
We reserve the right to make such alterations in the above circumstances without
prior notice, and are unable to accept liability for the loss of an advertised facility,
or to pay compensation for any inconvenience caused.
Should changes occur, we will advise of these changes, where made prior to booking
and use reasonable endeavours to advise guests already booked of any changes made
thereafter.
Data Protection
The information you give us in connection with your booking
is held securely on our computer system and dealt with in accordance with the Data
Protection Act. By providing us with the information you are deemed to accept this
and to have the consent of all members of your party to this. We keep this information
to help us improve our service to you and to provide you with information about our
holidays by telephone, e-
We will not disclose this information to any person outside
Yarwell Mill, other than our agents and contractors for the purpose of carrying out
your instructors, unless we are legally required to do so or for the purpose of crime
prevention. We use CCTV cameras at the park for crime prevention and safety reasons.
Registered in Northern Ireland No: NI064062
Registered Address:
Vermont Properties T/a Yarwell Mill
Silverwood Business Park
Silverwood Road
Craigavon
County Armagh
BT66 6SY
If you have a comment
If you are dissatisfied with any aspect
of your holiday, please speak to the team at Reception. In most cases they will be
able to help you immediately so that you can enjoy the rest of your stay. However,
if you are still dissatisfied, you must then make an appointment to see the Duty
Manager and record your complaint with them. If, at the end of your holiday, you
feel that we have not dealt with your complaint satisfactorily, please write to the
Customer Services Department at our London office (Bridge Leisure management ltd.,
40-
We
try to ensure that this website has all the information you need to book the right
holiday for you. Should you have any queries or special requirements not covered
here, please call our Sales Hotline on 01780782344 or contact us online.
Conditions
of booking
The Holiday Contract
The person who books the holiday by telephone, Internet
or travel agent will be accepting the booking conditions on behalf of the holiday
party. A contract between you and Yarwell Mill will come into existence
1. if you
have made your booking by telephone. We will tell you on the telephone and give you
a booking reference number
2. if you have booked online over the Internet. We will
tell you over the Internet that your booking is confirmed by giving a booking reference
number. You will also receive email confirmations confirming your reservation, payment
success and completion of your booking.
3. if you make your booking through a travel
agent, when your travel agent tells you your booking is confirmed.
The contract binds
you and all the members of your party. It is your responsibility to ensure that all
members of your party accept the terms of the contract set out in these terms and
conditions of booking. Failure to disclose all relevant information or comply with
these terms may lead to termination of the contract and loss of the booking.
We reserve
the right to decline or terminate the booking of any guest(s) whose party make-
Changes to your Holiday by you
After you have
paid your Deposit you may wish to change some elements of the Holiday, e.g. type
of accommodation or lead name. We will try to meet your request, however, an administration
charge of £20 per alteration to the holiday will be payable.
Changes to your holiday during your stay
We limit changes to your holiday during your
stay, however we cannot accept responsibility or compensation for circumstances such
as *force majeure. *Force Majeure means circumstances beyond our control including
(but not limited to) industrial disputes, natural disasters, fire, technical problems,
bad weather and acts of government.
If we make any major alterations to your booking
We
try very hard to provide all facilities as advertised in our website. It may however
be necessary to make some alterations in advance of your holiday. If such a change
is necessary, we will endeavour to advise you, or your travel agent in writing as
soon as possible, and give you the options in the section entitled 'If we cancel
your booking'. For minor or last minute alterations, please see the section entitled
'Availability of facilities and entertainment' above.
If we cancel your booking
We
always endeavour not to change the date or cancel your booking, but in exceptional
circumstances this may be necessary. We will inform you of the change of date or
cancellation as soon as possible and give you the following options.
a. accept the
alternative arrangements as notified to you
b. choose another available break from
us at the advertised price
c. cancel your holiday with a full refund of any money
you have paid
In other circumstances, including those arising from force majeure*,
we do not pay compensation.
* Force majeure means circumstances beyond our control
including (but not limited to) industrial disputes, natural disasters, fire, technical
problems, bad weather and acts of government.
Limitation of Liability
We accept responsibility
for those arrangements for your holiday that are within our control, but we cannot
accept liability for any injury, loss or damage suffered by you or any member of
your party, unless one of the following applies:
1. there was wilful default by us,
our employees or agents; or
2. death or personal injury was caused by the negligence
of Yarwell Mill, our employees or agents.
Please note that your personal belongings are your responsibility at all times and
we cannot be held responsible for any loss or damage. No action can be taken in respect
of any complaint not brought to the attention of the Park Wardens. Please see the
section entitled 'If you have a comment' for full details of our customer services
policy.